1. Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

  2. How do I register?
    You can click here to register.

  3. Why should I become a registered user?
    You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
    You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

  4. How do I reset my password?
    Please click here to reset your password.

  5. How do I change my account information?
    As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

  6. Can I change my email address in my account?
    We will offer this function in the future.

  7. I cannot find answers to my questions, how do I reach Customer Service?
    Please click here to contact our Customer Service Team.


  1. Can I order by phone?
    Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website.

  2. What kinds of payment methods do you accept?
    We accept the following forms of payment:
    Debit Cards [VISA/ MasterCard/ Maestro]
    Credit Cards [VISA/ MasterCard/ Maestro]
    NetBanking [for major Netbanks]

  3. Is my privacy and personal information secure on your site?
    Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

  4. Do you restock items that are sold out?
    We usually produce only one piece for each design, so we don’t restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

  5. Can I modify or cancel my order?
    Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Order Status

  1. How do I check on the status of my order?
    You may view the status of your order by logging into your FlamesoftheForest account and clicking on Past Orders. Click here to check on that status of your order.
    Click on Track Order at the top right of the page. Make sure to have the order # and email address available.
    Confirmations are sent via email within 30 minutes when:
    your order has been received or
    your shipment has been processed, based on the valid email address provided to us.
    If you did not receive any confirmation emails, please check your email spam filter.
    Select as a trusted website domain in your spam filter.
    To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.
    Please allow 24 to 48 hours for your order status to change

  2. 2. Why was my order cancelled?
    If billing information does not contain the correct PIN Codes or the address entered is incomplete, the order will automatically be canceled. If your order has been canceled, please correct the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact us at __________ or you may email through the Contact Us .


  1. What kinds of shipping options do you offer?
    We offer ground and express shipping options. Free ground shipping is not available for Bihar, Jharkhand, Jammu & Kashmir, Andaman & Nicobar Islands, Lakshdweep, North Eastern States and for other states where the purchase value is less than Rs. 1500. Click here to view the details of our shipping options and rates. For all other States, there shall be no free shipping and freight shall be paid as per actual and as calculated in the site.

  2. Which international countries do you ship to?
    International shipping will be available soon.

  3. 3. How do I track my package after it has been shipped?
    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.


  1. What is your return policy?
    Returns are accepted within 30 days from the shipped date. Your Return Form and Invoice provide a postmarked date that specifies the last day you have to return your merchandise by mail or within our stores. Return limitations apply. Please click here to view the full details of our Return Policy.

  2. How soon will I receive a refund for my return?
    Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement